Politique de remboursement

Refund Policy
arvaehome Customer Service & Logistics Guarantee Policy
Last Updated: May 26, 2025

At arvaehome, we firmly believe that your satisfaction is the foundation of our success. We not only stand behind the quality of our products but are also committed to providing you with a worry-free shopping experience. To this end, we have implemented the following comprehensive guarantee policy.

1. Worry-Free After-Sales: 15-Day Unconditional Return & Exchange Policy

We promise that you are eligible for an unconditional return or exchange within 15 calendar days of receiving your product.

  • Scope of Application:

    • You are dissatisfied with the product's style, color, or size.

    • The product has minor defects or quality issues.

    • You have simply changed your mind.

  • Conditions:

    • The product must be in new, unused, and undamaged condition.

    • All original packaging, labels, manuals, and accessories must be complete and intact.

    • Custom-made products (e.g., rugs or curtains made to custom measurements) are excluded from the unconditional return policy but are still covered under our quality guarantee.

  • Process:

    • Contact Customer Service: Reach out to our after-sales team via the online chat on our official website or by service email. Provide your order number and the reason for the return/exchange.

    • Receive Authorization: We will generate a unique Return Merchandise Authorization (RMA) number and provide you with the return address (usually our central warehouse in Germany).

    • Return the Product: Securely pack the product (preferably in its original packaging), mark the outer box with the RMA number, and ship it back using a reliable logistics provider.

    • Refund/Exchange: Upon receiving and inspecting the product, we will process the refund (to the original payment method) or arrange an exchange within 3 business days. Exchange shipments are free of charge.

  • Cost Responsibility:

    • Returns due to quality problems or errors on our part: We cover the return shipping costs.

    • Returns based on customer preference (e.g., change of mind): The customer is responsible for the return shipping costs.

2. Long-Term Quality Guarantee: Product Warranty

In addition to the return and exchange policy, all arvaehome products come with a manufacturer's warranty of at least 1 year (longer for some products; see the respective product page). The warranty covers defects in materials and workmanship. To file a warranty claim, please contact our after-sales team. We offer solutions such as repair, replacement, or partial refund.

3. Efficient Logistics: European Shipping, Delivery Across Europe

  • Storage & Shipping: All orders are shipped directly from our modern central warehouse in Europe (usually Germany). This ensures accurate inventory and fresh product quality.

  • Delivery Speed: We partner with leading European logistics providers (e.g., DHL, UPS, DPD) to ensure fast and reliable delivery.

  • Shipping Preparation: For in-stock items, shipment is processed within 48 hours of order confirmation.

  • Delivery Time: Most orders within Europe arrive within 3–7 business days, depending on the destination. The estimated delivery time is displayed at checkout.

  • Shipment Tracking: Once your order has been shipped, you will receive an email with a tracking number to monitor the status online.

  • Transport Damage: If the outer packaging shows visible damage upon delivery, please immediately inform the delivery personnel, take photos, and contact our customer service. We will work promptly with the logistics provider to find a solution.

4. Customer Support

Our multilingual customer service team (supporting German, English, French, among others) is always available to assist you.

  • Pre-Purchase Support: Monday–Friday, 9:00 AM–6:00 PM (CET).

  • After-Sales Support: Monday–Friday, 9:00 AM–6:00 PM (CET).

  • Contact Methods: Via the contact form on our official website, online chat, or by service email.

arvaehome Promise: Our goal is not only to sell furniture but also to provide you with long-term security and satisfaction. Thank you for your trust.