Shipping Policy

This policy applies to orders within Europe and is intended to give you a clear understanding of our shipping policies and procedures. By placing an order with arvaehome, you agree to the terms set out below.

A. Shipping Destinations

All arvaehome products are stored locally in Europe to ensure fast delivery. Please note that we currently ship only to addresses within Europe.

B. Shipping Costs

Shipping costs are calculated based on the delivery country and the product, and are displayed at checkout before you complete your order.

If you order from regions that incur a surcharge, please contact us before placing your order to ask about the additional costs. Alternatively, we will contact you after we receive your order regarding any additional fee. Thank you for your understanding.

C. Transit, Processing & Order Cut-Off

Shipments are generally in transit within 14 days (Monday to Friday). The order cut-off is 4:00 PM Central European Time (Berlin). Order processing time is 1–2 business days (Monday to Friday).

D. Carriers

We are proud to deliver our products through long-term partnerships with leading worldwide shipping companies such as UPS, Yodel, Parcel Force, DPD, FedEx, DHL and other global providers. Our professional warehouse team ensures your orders are packed to our strict standards to keep them safe in transit.

E. Address Changes

We cannot change the delivery address once the order is in transit. If you need to change the delivery destination, please contact us within 24 hours of placing your order at Service@arvaehome.com.

F. Cancellations

If you change your mind before receiving your order, we can accept cancellations at any time as long as the order has not yet been shipped. If an order has already been shipped, a cancellation fee applies.

G. Damaged Packages in Transit

If you notice that a package was damaged during transit, please refuse the package at the courier if possible and contact our customer service. If the package was delivered without you being present, please contact customer service for the next steps.

Please note:

• Orders with multiple products, or where a product consists of several parts (more than one box), may be delivered on different days.
• Shipping costs are not refundable for returns.

Contact Information

Email: Service@arvaehome.com

Opening hours: Monday–Friday: 9:30 AM–5:00 PM. Saturday and Sunday: closed. Holidays: closed.